The Silver Quality Mark

We have launched our new and improved Silver Quality Mark Framework in March 2025.

In order to start your Silver Quality Mark, your organisation must have a valid Bronze Quality Mark. Your Bronze Quality Mark certificate outlines the date it expires. If you have misplaced your Bronze certificate, please email us and we’ll send you another copy.

The Silver Quality Mark must be completed within 18 months from the date you start. All evidence submitted for this award needs to be no older than 18 months at the point of assessment.

If you are interested in undertaking the Silver Quality Mark, please email the Quality Mark team on [email protected] and a member of the team will get in touch and share with you a Silver Quality Mark starter pack which includes the framework you’ll use and some helpful resources to get you started.

Once you have received the framework and have decided whether you wish to officially start the Silver Quality Mark, you will then be allocated a Supporting Officer who will support you on your quality assurance journey.

Remember: You must have a valid Bronze Quality Mark in order to start your Silver Quality Mark. If you have a valid Bronze Quality Mark which is expiring soon, you will need to complete our Bronze revalidation form to maintain your Bronze status. You can find details on how to revalidate your Bronze Quality Mark here.

If you have any questions about the Silver Quality Mark, please email [email protected].

London Youth - Young Observers

London Youth promote youth leadership and youth voice. We believe that the best youth work programmes are informed and co-designed by young people and we encourage members undertaking their silver to imbed youth voice within their youth work programmes.

Our team of Young Observers are made up of a selection of young people from our Youth Board that have recieved training on how to provide good quality feedback to members they visit.

As part of your Silver Quality Mark, you will be required to host one of London Youth’s Young Observers at your delivery venue. This visit will be organised by your Quality Mark Supporting Officer when you are approximately half way through your Silver Mark journey.

 

What the visit will involve

A Young Observer will attend your youth work session and partipate in at least one activity you offer. They will attend the session as if they are a new young person joining your club. The Young Observer will take part in your activities and then provide good quality written feedback on their experience of your provision.

 

After the visit

The Young Observer’s feedback will be sent to you by the Quality Mark Team and you will be required to reflect upon this feedback as part of your assessment.

Please note: We understand that some youth organisations offer targeted specialist services such as counselling or 121 mentoring. If you are an organisation like these and therefore cannot host a Young Observer, you will need to notify your Supporting Officer.

 

Quality Assurance Programme: FAQs