24 September 2021


Following our update earlier this month  on the NYA Guidance for Covid-Readiness Green, DCMS has just published updated guidance for people who run volunteer-involving organisations or groups, or manage volunteers. If you are interested in volunteering yourself, or are already volunteering, read guidance on how to volunteer during the coronavirus (COVID-19) pandemic.

This guidance applies to England. There is different guidance on volunteering in WalesScotland and Northern Ireland.

Who can volunteer

Anyone can volunteer during the coronavirus pandemic.

Since Step 4 we have seen a gradual return to offices and workplaces. As workers and volunteers return, you should continue to discuss these arrangements with them to ensure they meet both organisational and individual needs. To help workers and volunteers feel safe to return, you should continue to consult them on any measures you have put in place to reduce the risk of COVID-19 spreading.

However, people should not leave home to volunteer if:

  • they have COVID-19 symptoms or a positive test
  • are told to self-isolate by NHS Test and Trace

The rules on self-isolation have changed. If a volunteer is fully vaccinated or under 18 and 6 months they’re not required to self-isolate if they’ve had close contact with someone with COVID-19. Organisations and volunteers can find more information about self-isolation in the guidance for:

Business and venues

Organisations and groups have a duty to manage risks to those affected by their business or venue(s). This means carrying out a health and safety risk assessment, including the risks relating to COVID-19, and taking reasonable steps to mitigate the risks identified. Working safely guidance sets out a range of mitigations organisations and groups should consider, including:

  • cleaning surfaces that people touch regularly
  • identifying poorly-ventilated areas in the venue and taking steps to improve air flow
  • ensuring that volunteers who are unwell do not attend the workplace
  • communicating to volunteers the measures you have put in place

Contact tracing records

Organisations are encouraged to continue displaying QR codes for customers wishing to check in using the NHS COVID-19 app. However, this is no longer a legal requirement.

To support NHS Test and Trace, organisations and groups should keep a record of all volunteers who come onto their premises, including their shift times on a given day and their contact details.

Travelling to volunteer or while volunteering

People wishing to travel into another nation in the UK to volunteer need to check the restrictions of that nation before doing so. Read guidance on coronavirus restrictions in ScotlandWales and Northern Ireland.

People can leave the UK to volunteer but should check:

Ensuring volunteers and their workplaces are safe

Organisations and groups have a duty of care to volunteers to ensure that, as far as reasonably practicable, they are not exposed to risks to their health and safety.

Organisations and groups should assess the risks around volunteering roles and activities and take steps to keep volunteers safe. Your organisation or group should:

Organisations and groups may want to encourage volunteers to:

  • take regular rapid lateral flow tests, even if they do not have COVID-19 symptoms
  • get vaccinated
  • wash their hands regularly and for 20 seconds
  • make sure indoor spaces are well ventilated with fresh air, or meet outdoors where possible
  • consider wearing a face covering in enclosed and crowded settings where they come into contact with people they do not normally meet
  • be aware that not everyone will want close contact with others
  • minimise the number of contacts they have with people from outside of their household

You can find further guidance that has been prepared in line with guidance published by the government, such as:

Safeguarding volunteers

Your organisation or group should think carefully about how it safeguards its volunteers and everyone who comes into contact with them. Volunteers should be recognised throughout your organisation or group’s safeguarding policies. Safeguarding should also be considered throughout your policies relating to volunteers.

Read information on how DBS guidelines have changed since the start of the coronavirus pandemic.

You can also read guidance on:

Share this article: