About the role

 Salary: £25,186 | Annual Leave: 39 days | Hours: Full-time | Term: Ongoing


As our Sales & Account Management Coordinator, you will play a key part in the future success of Woodrow High House. You are passionate about the importance of young people learning outside the classroom, as well as making an active contribution to business development and providing excellent customer service to the many schools and youth groups that visit every year.


Your role will help secure new and repeat business; and will have day-to-day responsibility for keeping on top of the Woodrow booking processes and systems. You will nurture existing accounts, building relationships with a range of customers. You will provide regular touch points for customers, helping resolve issues which may arise. Your overall aim is to support the Sales & Marketing Manager to meet, and where possible exceed, our annual earned income targets.


We’re looking for a passionate and dedicated individual, that shares in our values, to join our mission. You will be one of two Sales & Account Management Coordinators, working closely with the Sales & Marketing Manager, and the Marketing Executive, to support day-to-day sales, administration, account management and marketing. More widely, this role works across teams at Woodrow, including Operations, Facilities, Finance and Leisure Centre.



Full details regarding this role and how to apply are in noted in the Job Description & Person Specification below. Please do download and read this carefully to ensure there are no delays in processing your application.


Our commitment to anti-racism

In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism. Since then, London Youth has worked with our staff and trustees to understand first the issues within our organisation, collaboratively developing a Theory of Change to define our areas of focus, approach and plan of action moving forward.


We have a Race Equality Action Stakeholder Group which is chaired by a London Youth member and trustee. This group includes representatives from across the organisation and oversees the implementation of our Race Equality Action Plan.


At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are from racialised communities and we know that without the opportunities which youth organisations provide, there would be limited experiences open to them.


London Youth embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.


Key Information

Salary:  £25,186 per annum

Hours:  37.5 hours per week

Annual Leave Entitlement:  39 days per annum (31 days, plus 8 bank holidays)

Term: Permanent, ongoing

Important dates and how to apply

Read the full Job Description and Person Specification that outlines the expectations of this role in detail. If this sounds like you and you are interested, please ensure you meet the eligibility criteria before you apply.


To apply, please submit all of the following documents via email, with the subject line Sales & Account Management Coordinator to woodrow.recruitment@londonyouth.org:

  • Your comprehensive CV
  • A supporting statement indicating clearly how your experience meets the essential requirements of the Job Description Person Specification (no more than 2 pages)
  • Completed Declaration of Criminal Convictions Form
  • Completed Equal Opportunities Monitoring Form


NOTE: Applications will be considered upon receipt and only those that satisfy the criteria will be shortlisted and invited to an online first round interview. If successful, we will then invite you to a second in-person interview, where you will meet the team, see the centre and have the opportunity to demonstrate your interest in the role as part of this process.


Unfortunately, we are unable to respond to every application submitted – if you have not been invited to an interview within 21 working days of submitting your CV and supporting statement, please consider your application unsuccessful at this time.


If you would like to ask any questions about the role or process, feel free to ring 01494 433531 and ask for the Sales & Marketing Manager, Evie Edwards.