fbpx Quality Assurance Manager (Membership) - London Youth

About the role

Supporting youth sector organisations to be the best they can be and increasing their access to resources and opportunities for development are at the core of the Membership and Sector Development team. The Quality Assurance Manager will lead on managing the delivery of all three Quality Mark levels (bronze, silver and gold) as well as the creation of new systems and processes to enable the launch and delivery of new silver and gold frameworks.


The Quality Assurance Manager will primarily engage with and support members undertaking our Quality Assurance Programme and, as a Senior Qualified Youth Work professional, will support and assess all three Quality Mark levels. With plans to increase resourcing of our quality assurance programme, this role will line manage the new Membership Development Officer (Quality Assurance), once approved, and will work alongside colleagues from the MSDT to deliver the programme. The post holder will introduce members to the framework via group workshops and 121 sessions; support members during their quality assurance journey by delivering support check in meetings, be available to answer questions; and support internal staff with delivering Quality Mark support to members.


The successful candidate will lead on the monitoring and evaluation of the programme, track member progress throughout their journey and manage the demand of the Quality Mark, to ensure that we maximise the impact of the products. The post holder will also lead on the implementation of the ‘young observers’ element to the assessment process for silver and gold Quality Marks.


Please read the Job Description and Person Specification that outlines the expectations of this role in detail. If this sounds like you and you are interested, please ensure you meet the eligibility criteria before you apply.

Key Information

Salary : £34,225 per annum

Hours : 37.5 hours per week – NB this post is a mix of office based and home working. There will be a need to work occasional evenings in line with our members’ needs, as youth organisations mostly operate outside of the school day.

Leave : 39 days per annum inclusive of entitlement to Holiday, Bank/Public Holidays and London Youth’s Closure Days

Pension: In line with auto-enrolment you will be enrolled in a pension scheme with The People’s Pension if eligible, and your employee contribution will be set by legislation. This is currently 4% and London Youth will make contributions of 4% also.

Term: Ongoing

Important dates and how to apply

Deadline for applications: Friday 23rd June 2023 at 23:59 pm
First round interviews will be held on: Friday 30th June 2023
Second round interviews will be held on: TBC


How to apply


Please submit your application by submitting the following items by the deadline given above.

  1. Your CV
  2. A supporting statement outlining how your skills and experience meet the Job Description and Person Specification outlined above on a maximum of 2 pages.
  3. Completed Declaration of Criminal Convictions Form
  4. Completed Equal Opportunities Monitoring Form


Please send the above to recruitment@londonyouth.org with the subject line b ‘Quality Assurance Manager (Membership)’


London Youth does not hold a sponsor licence so we are unable to employ someone without permission to work in the UK


London Youth is committed to anti-racism and embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this. 


Our commitment to anti-racism In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism here: https://londonyouth.org/about-us/our-commitment-to-anti-racism/


Since then, London Youth has worked with our staff and trustees to understand first the issues within our organisation, collaboratively developing a Theory of Change to define our areas of focus, approach and plan of action moving forward. We have a Race Equality Action Stakeholder Group which is chaired by a London Youth member and trustee. This group includes representatives from across the organisation and oversees the implementation of our Race Equality Action Plan. At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are from racialised communities and we know that without the opportunities which youth organisations provide, there would be limited experiences open to them