Membership Development Officer (Member Engagement)
Closing date: 9 June 2023
About the role
Supporting youth sector organisations to be the best they can be and increasing their access to resources and opportunities for development are at the core of the Membership & Sector Development Team (M&SDT). The Membership Development Officer (Member Engagement) will work closely with colleagues in the team and across London Youth to ensure that once members join or renew their membership, they are able to access and make the most out of our offer.
Our current strategy focuses on providing our member organisations with a more tailored and impactful experience. Over the last two years we have focussed on segmenting our members and have started to create ways in which we can better engage them in our offer. This includes using the membership data we collect annually to target our offer and lead us in the development of new work. The postholder will lead on the collating and administration of our membership data, streamlining and improving our processes for onboarding and renewing members, and the digital membership mail outs. Possessing detailed membership data means that teams across London Youth can analyse that data and use the learning gained to improve our offer, measure the impact and reach of youth work, help us better engage members and increase our knowledge on the needs and challenges of London’s youth sector.
As we work towards improving the level of customer service to our members, the postholder will also support the development of new tools to help us communicate better, connect members with one another, and provide access to resources and opportunities. Alongside the other MDOs, you will deliver against our customer service charter, ensuring we receive high satisfaction scores at the end of each year.
The postholder will be also responsible for supporting a caseload of members through their Quality Mark journey. This involves inducting members into the programme, delivering a minimum of four check-in meetings with each member they are supporting, undertaking site visits to conduct Bronze Quality Mark assessments, creating useful resources and signposting members to training and resources that support them in achieving the Quality Mark. You will also be required to provide ongoing support to our network of members, by responding to emails and phone queries, linking members with relevant colleagues across the organisation.
We are looking for someone that is passionate about great youth work and who will champion the work of our members. Vitally, candidates will need to be excellent communicators: you will have to be able to work with colleagues across departments, engage members with our offer, give adjusting feedback through the Quality Mark, and manage complex relationships with a variety of stakeholders. Previous experience of working with CRM systems and digital software such as Power BI as well as working within the youth sector will be highly regarded. In exchange, you will be part of a dynamic team working with inspiring youth professionals across the capital. Your role will be diverse and no two days will be the same. If you think this would be a good fit for you, then we would love to hear from you.
Key Information
Salary: £28,675 per annum
Hours: 37.5 hours per week – NB while this post is office based, there will be a need to work occasional evenings in line with our members’ needs, as youth organisations mostly operate outside of the school day
Pension: London Youth currently uses The People’s Pension as its pension vehicle and once you are eligible for auto-enrolment or opt into the scheme, London Youth will make employer contributions of 4% into the scheme on your behalf. You will be required to make contributions to your pension account also in accordance with the requirements of auto-enrolment
Annual Leave: 31 days (26 annual leave and 5 office closure days) p.a. plus 8 bank holidays
Term: Permanent contract
Important dates and how to apply
Deadline to apply: Friday 9th June 2023 23:59 pm
First round interviews on Friday 16th June 2023
Second round interviews TBC
How to apply:
Please submit by emailing the following by the deadline stated above:
- A supporting statement outlining how your skills and experience meet the Job Description and Person Specification on a maximum of 2 pages.
- Your up to date and comprehensive CV
- A completed Equal Opportunities Monitoring Form
- A completed Criminal Convictions Declaration Form
Please email to recruitment@londonyouth.org with the subject line “Membership Development Officer (Member Engagement)”
London Youth does not hold a sponsor licence so we are unable to employ someone without permission to work in the UK
London Youth is committed to anti-racism and embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.
Our commitment to anti-racism In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism here: https://londonyouth.org/about-us/our-commitment-to-anti-racism/
Since then, London Youth has worked with our staff and trustees to understand first the issues within our organisation, collaboratively developing a Theory of Change to define our areas of focus, approach and plan of action moving forward. We have a Race Equality Action Stakeholder Group which is chaired by a London Youth member and trustee. This group includes representatives from across the organisation and oversees the implementation of our Race Equality Action Plan. At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are from racialised communities and we know that without the opportunities which youth organisations provide, there would be limited experiences open to them
