About the role
Salary: £21,000 | Annual Leave: 39 days | Hours: Full-time 37.5pw | Term: Ongoing
The Leisure Centre Duty Manager works alongside another Duty Manager, both of whom report into the Leisure Operations & Duty Manager. This role supervises a team of Leisure Assistants/ Lifeguards; and works closely with the customer teams across the site, swimming teachers, and lifeguards to maintain ongoing service delivery expectations. The Duty Manager is responsible for supporting the smooth running of the swimming pool and delivering a high quality and safe experience for users of Leisure Centre facilities.
We expect you to come with experience of having worked in a customer facing role, where you will be able to hit the ground running. Part of your role will support the management and maintenance of the pool plant. We are looking for someone enthusiastic, motivated, and customer focused. You must demonstrate a strong commitment towards ensuring excellence in customer service and enhancing customer experience. You must be ready to communicate with a diverse range of clients, including the public, children and young people, youth group leaders and teachers.
Full details regarding this role and how to apply are in noted in the Job Description & Person Specification below. Please do download and read this carefully to ensure there are no delays in processing your application.
Our commitment to anti-racism
In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism. Since then, London Youth has worked with our staff and trustees to understand first the issues within our organisation, collaboratively developing a Theory of Change to define our areas of focus, approach and plan of action moving forward.
We have a Race Equality Action Stakeholder Group which is chaired by a London Youth member and trustee. This group includes representatives from across the organisation and oversees the implementation of our Race Equality Action Plan.
At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are from racialised communities and we know that without the opportunities which youth organisations provide, there would be limited experiences open to them.
London Youth embraces equality, diversity and inclusion. We are committed to the ongoing development of an organisation that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this.
Salary: £21,000 per annum
Hours: 37.5 hrs per week - shift rota, including weekends
Annual Leave: 39 days per annum (31 days, plus 8 bank holidays)
Important dates and how to apply
Read the full Job Description and Person Specification that outlines the expectations of this role in detail. If this sounds like you and you are interested, please ensure you meet the eligibility criteria before you apply.
To apply, please submit all of the following documents via email, with the subject line Leisure Centre Duty Manager Application to firstname.lastname@example.org:
- Your comprehensive CV
- A supporting statement indicating clearly how your experience meets the essential requirements of the Person Specification (no more than 2 A4 pages)
- Completed Declaration of Criminal Convictions Form
- Completed Equal Opportunities Monitoring Form
NOTE: Applications will be considered upon receipt and only those that satisfy the criteria will be shortlisted and invited to an online first round interview. If successful, we will then invite you to a second in-person interview, where you will meet the team, see the centre and have the opportunity to demonstrate your interest in the role as part of this process.
Unfortunately, we are unable to respond to every application submitted – if you have not been invited to an interview within 14 working days of submitting your CV and supporting statement, please consider your application unsuccessful at this time. Thank you for your understanding.
If you would like to ask any questions about the role or process, feel free to ring 01494 433531 and ask for Leisure Operations & Duty Manager, Hannah Lyon; or Facilities Manager, Mark Saville.