About this role

As the Sports Centre Operations & Duty Manager, your role is essential in ensuring smooth running of the leisure operations and delivering a high quality and safe experience for our guests. You are responsible for the operational success of the Sports Centre, and will lead, train and supervise your team in delivering an outstanding and safe customer experience.

We expect you to come with experience of having worked in an operational capacity in the leisure industry, either as a Senior Duty Manager or Operations Manager, where you will be able to hit the ground running to provide this essential cover. You will be responsible for maintaining ongoing operations; and part of your role will be managing resourcing, training and smooth operation and maintenance of the pool plant.

We are looking for someone enthusiastic, motivated, and customer focused. We expect you to bring your knowledge and experience of leisure operations, practices and procedures; as well as your excellent people management, organisational, and customer service skills that will exceed service delivery expectations, and where possible, key performance indicators.

Key information

Accountable to: Sports Centre Manager

Location: Woodrow High House, Cherry Lane, Amersham, Bucks, HP7 0QG

Salary: £22,500 per annum

Hours: 37.5 per week

Important dates and how to apply

Read the full Job Description and Person Specification below, which outlines the expectations of this role. If this sounds like you and you are interested, please submit your CVCovering LetterEqual Opportunities Monitoring Form, and Declaration of Criminal Convictions Form via email to woodrow.recruitment@londonyouth.org.

Note that we are unable to respond to every application submitted. Only applicants who satisfy the criteria will be invited to interview.

If you would like to ask any questions about the role or process, please feel free to ring 01494 433531 and ask for Asti Kanaris, Head of Woodrow, or Emma Collins, Sports Centre Manager.

Sports Centre Operations & Duty Manager – Job Description and Person Specification

Employment – Equal Opportunities Monitoring Form – May 2018

Employment – Declaration of Criminal Convictions Form – May 2018

Employment – Recruitment of Ex-Offenders Policy – Sept 16