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About the role

CRM Project Manager 

To lead the development and utilisation of our new Salesforce estate. We are looking for an experienced CRM Project Manager who understands how to champion Salesforce to deliver positive outcomes for our audiences and organisational impact and success. You will bring with you hands-on Salesforce project management expertise, as well as experience across business analysis, stakeholder management, data and data protection, IT, and system integration.  


You will be comfortable managing multiple work streams, managing our Salesforce partner, and working alongside our wider colleagues to define and deliver our CRM needs. You will work across the full project lifecycle as well as the transition into BAU, ongoing change management, user training and ongoing support – ensuring an embedded refreshed Salesforce estate. 


There are further details within the Job Description and Specification which you can find at the bottom of the page. Available for download and reading.


Why work for London Youth?  

To work with our diverse and inspiring network of 600+ community youth organisations, who together serve around 75,000 young people. You can read about our programmes on our website, with our Good for Girls programme most recently launching.  

Youth involvement and engagement runs throughout our work. Our youth board have prominent platforms to voice their views directly – you can read more about the work they’ve been involved in here. 

Our two residential centres provide opportunities for thousands of young Londoners to leave the city, explore the countryside and immerse themselves in outdoor learning and adventure activity.  


About the Team 

The CRM Project Manager will be part of the Engagement Directorate, which is also comprised of Membership Development, Communications & Policy, and Monitoring, Evaluation & Learning functions. The role will work alongside all areas of the organisation. 

This is a new role, created in recognition of the organisation’s commitment to embed and enhance data-driven decision making and engagement with our audiences. Development of our current CRM system, Salesforce, will play a pivotal role in our delivery and service moving forward.  

This role will report into the Sponsor of our Salesforce Refresh project.  


Our commitment to anti-racism 

In July 2020, we issued a statement committing to become an anti-racist organisation and to actively tackle racism. Since then, London Youth has worked with our staff and trustees to collaboratively develop a Theory of Change to define our areas of focus, approach and plan of action moving forward.  


We have a Race Equality Stakeholder Group which is chaired by a London Youth trustee. This group includes representatives from members, from across the organisation and oversees the implementation of our Race Equality Plan ongoing. 


Strengthening our work in this area is key. The statistics clearly evidence the impact structural racism has on young Londoners. At the heart of youth work is the drive to level the playing field for all young Londoners to succeed, regardless of their backgrounds. Over two thirds of the young people we work with are young people of colour and we know that without the opportunities which youth organisations provide, there would be more limited experiences open to them.  

Key Information

Salary: £40,000-£45,000 D.O.E (This is pro-rated for a part-time role.)

Hours: Full-time: 37.5 hours per week. (We are open to part-time working)

Contract: 12-month Fixed Term Contract

Location: A hybrid model of homeworking and at Pitfield Street, Hoxton, London N1 6DA.

Annual Leave: 26 days per annum plus 5 ‘closure days’ to be taken at specified times of the year and 8 bank holidays. (This is prorated for part-time roles.)

Important dates and how to apply

London Youth embraces equality, diversity, and inclusion. We are committed to the ongoing development and building of a team that values and represents a variety of backgrounds, perspectives and skills and welcome applications that reflect this. We process your data in accordance with the Data Protection Act 2018 and the General Data Protection Regulation.


If this is the role for you, please send us:

  • Your full CV
  • A supporting statement, outlining how your skills and experience meet the criteria outlined in the Job Description. Applications without supporting statements will not be considered.  

Please submit your application with subject line “CRM Project Manager” to recruitment@londonyouth.org

Applications will be considered upon receipt and only those who satisfy the criteria will be shortlisted and invited to interview. We will be interviewing on a rolling basis. We are unable to respond to every application submitted – if you have not been invited to an interview within 14 working days of submitting your application, please consider your application unsuccessful at this time.